The LPN – Care Manager is responsible for the
telephonic management of complex cases identified for the telehealth program.
Remotely responds to patient health problems and needs via phone and
maintains medical records. Active license in good standing required.
Essential Job Functions:
Task, Duties and Responsibilities
Receives biometric and IVR data and completes
trend analysis and triage for selected members/patients. Collaborates with the member/patient,
family, physician and all members of the healthcare team, internal and
external to this organization. Coordinates the delivery of high
quality, cost-effective care based on a customized model of care supported by
clinical practice guidelines. Advocates for the member/patient and
family among various sites to coordinate resource utilization. Interacts with the member/patient,
family, physician and healthcare team. Utilizes “Motivational Interviewing”
techniques to influence member/patient behavioral changes to increase the
level of compliance with customized care.Encourages client/member/patient
participation and compliance in the clinical program efforts. Documents accurately and comprehensively
based on the standards of practice and current organization policies. Interacts and communicates,
telephonically, striving for continuity and efficiency as the member/patient
is managed along the continuum of care. Understands fiscal accountability and
its impact on the utilization of resources, proceeding to stabilization and
self-care outcomes. Evaluates care by problem solving,
analyzing trends and variances and participating in the quality improvement
program to enhance member/patient outcomes. Performs care management
responsibilities as per customer requirements; recognizes urgent situations
and escalates issues appropriately.
In compliance with the American with Disabilities Act, ADA,
this description identifies the essential functions of the job required to be
performed. Requests for reasonable
accommodations to facilitate the performance of these essential functions will be
given careful Consideration. The Incumbent also agrees to act in compliance
with the Company’s Policies and Procedures, and the legal rules and regulations
applicable to the position.
Competencies Required for
include language; reasoning; leadership, multi-tasking; teamwork;
interpersonal; analytics, etc.(Not More than 5)
Excellent listening and speaking skillsAnticipates, understands and responds
to customer needs in timely and professional manner
specific education and requirements
Requires a minimum of five (5) years
broad clinical experience. Minimum of three years’ experience in
home care, discharge planning, case/disease management, telehealth or related
specialty fields which may include Pulmonary, Endocrine, Cardiac, and other
populations with chronic multiple morbidities. Bilingual ability if working with
non-English speaking member/patient populations Flexible work hours, evenings and
weekends, time scheduling, travel or on call work specific to the care
management program. Basic computer skills such as accessing
the internet and navigating from one application to another.Type a minimum of 30 WPM while talking
with the member/patient.LPN, CA License.
Licensure and /or Certification Requirements:
Licensed Practical Nurse License in
appropriate state/s; license must be active and in good standing.
Physical Demands & Work
Describe the physical demands and working conditions of the positions; specific requirements necessary to successfully perform the essential functions of this job should be mentioned here, such as lifting requirements; stationary or active job; travel requirements; describe work environment.
Apply by sending your resume to email@example.com.
This job description is not meant to
be an all –inclusive statement of every duty and responsibility required by the
employee. All employees are required to
perform all duties assigned by the company, including those not expressly
included in this Position Description, and are required to comply with the
Company’s policies and procedures in effect from time to time.