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Privacy Policy

Your privacy is important to Advanced Monitored Caregiving, Inc. (“AMCH”). As a result, we’ve developed a Privacy Policy (this “Privacy Policy”) that covers how we collect, use, disclose, transfer and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.


1.0 Collection and Use of Personal Information

For the purposes of this Privacy Policy, “Personal Information” means any data, information, or set of information that identifies or could be used by or on behalf of AMCH to uniquely identify an individual. Personal Information does not include information that is encoded or anonymized or publicly available information that has not been combined with non-public Personal Information.

You may be asked to provide your Personal Information anytime you are in contact with AMCH or an AMCH affiliated company. AMCH and its affiliates may share this Personal Information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, and content.

In addition, the AMCH website, (our “Website”), may include pages that provide you an opportunity to provide us with your Personal Information. While you are not required to provide us with Personal Information, failure to do so may limit your ability to use certain functions of our Website or to request certain services or information from us.


2.0 Personal Information We Collect

When you create an AMCH User ID, register for a class or webinar at AMCH, or participate in an online survey, we may collect a variety of information, including without limitation, your name, mailing address, phone number, and email address. Some of our interactive tools and services may request you to submit limited health information, which would also be considered Personal Information. You are responsible for ensuring the accuracy of the information that you submit to AMCH. Inaccurate information will affect your experience when using our Website and our ability to contact you as described in this Privacy Policy.


3.0 How we use your Personal Information

We may use your Personal Information for a number of purposes, including:

  • To respond to an email or particular request from you.
  • To personalize our Website for you.
  • To process the application you have submitted.
  • To administer various surveys and promotions.
  • To provide you with information that we believe may be useful to you, such as keeping you updated on AMCH’s latest health products or services provided by us or other businesses, upcoming events, and other noteworthy company developments.
  • To perform analytics and help us to improve our products, services, Website content, and advertising. If you don’t want to be on our mailing list, you can opt-out any time by contacting us at [].
  • To help us develop, deliver, and improve our products, services, content, and advertising.
  • For internal purposes such as auditing, data analysis, and research.
  • To comply with applicable laws, regulations, and legal processes.
  • To protect someone’s health, safety, or welfare.
  • To protect our rights, the rights of affiliates or related third parties, or take appropriate legal action, such as to enforce our Terms of Use.
  • To send you important notices, such as communications about changes to terms, conditions, and policies, including without limitation, this Privacy Policy. Because this information is important to your interaction with AMCH, you may not opt out of receiving these communications.
  • To keep a record of our transactions and communications.
  • As otherwise necessary or useful for us to conduct our business, so long as such use is permitted by law.

AMC Health offers access to specialty service messages via SMS (Short Message Service) text alerts. Upon your active enrollment in an AMC Health program patients and/or their providers provide a mobile phone number and agrees to these text alert services which can be opted-out of at any time.

If you no longer wish to receive SMS messages from us, you can opt out at any time by replying 'STOP' to any of our text messages or by contacting us at 877-262-2240. Please note that opting out of receiving SMS messages may impact your use of certain features or services that are only available via text message.

4.0 Collection and Use of Non-Personal Information

We also collect non-Personal Information – data in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-Personal Information for any purpose.

We may collect information such as occupation, language, zip code, area code, unique product identifier, IP (Internet Protocol) address, location, number of users, and the time zone where an AMCH website visitor is located, and/or am visitor’s activities I utilization of our website. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non-Personal Information for purposes of this Privacy Policy.

If we do combine non-Personal Information with Personal Information, the combined information will be treated as Personal Information for as long as it remains combined.


5.0 Cookies and Other Technologies

Our Website, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our Website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected from cookies and other technologies as non-Personal Information. However, to the extent that IP addresses or similar identifiers are considered Personal Information by local law, we also treat these identifiers as Personal Information. Similarly, to the extent that non-Personal Information is combined with Personal Information, we treat the combined information as Personal Information for purposes of this Privacy Policy.

AMCH and our partners also use cookies and other technologies to remember Personal Information when you use our Website, online services, and applications. Our goal in these cases is to make your experience with AMCH more convenient and personal, thereby providing you with a more customized and useful experience. If you want to disable cookies and other technologies, please check with your internet provider to find out the proper method to do so. Please note that certain features of our Website may not be available once cookies are disabled.

As is true of most websites, our Website gathers some information automatically and stores it in log files. This stored information includes your IP address, browser type and language, Internet Service Provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data. We use this information to understand and analyze trends to administer our Website, to learn about user behavior on our Website, and to gather demographic information about our user base as a whole. AMCH may use this information in our marketing and advertising services.

In some of our email messages, we may use a “click-through URL” linked to content on our Website. When customers click one of these URLs, they pass through a separate web server before at the destination page on our Website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links contained in the email messages.

Pixel tags enable us to send email messages in a format that customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.


6.0 Disclosure to Third Parties

At times AMCH may make certain Personal Information available to strategic partners that work with AMCH to provide products and services, or that help AMCH market to customers. Personal Information will only be shared by AMCH to provide or improve our products, services, and advertising; it will not be shared with third parties for their marketing purposes.


7.0 Service Providers

AMCH shares Personal Information with companies that provide services such as information processing, data analysis, certifications, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your Personal Information.


8.0 Others

It may be necessary – by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your state of residence – for AMCH to disclose your Personal Information. We may also disclose information about you if we determine that for purpose of national security, law enforcement, or other issues of public importance, disclosure is necessary and appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or to protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all information we collect to the relevant third party.


9.0 Protection of Personal Information

AMCH maintains reasonable administrative, technical, and physical precautions designed to safeguard the Personal Information you provide on our Website against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable and, while we make every effort to safeguard your Personal Information, we cannot guarantee the security of our Website, nor can we guarantee that the Personal Information you supply is completely secure from people who might attempt to evade security measures or intercept transmission over the Internet, and we are not liable for the illegal acts of third parties such as criminal hackers. Similarly, AMCH cannot guarantee the confidentiality of any communication or material you transmit or attempt to transmit to AMCH via our Website or electronic mail, including your Personal Information (e.g. your address or social security number). In order to ensure private and confidential attention, you may contact AMCH by telephone at [877.776.1746], or write us at [Advanced Monitored Caregiving, Inc., 39 Broadway, Suite 540, New York, NY 10006]

When you use some AMCH products, services, or applications or post on an AMCH forum, chat room, or social network service, the Personal Information you share is visible to other users and can be read, collected, or used by them. You are responsible for the Personal Information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.


10.0 Integrity and Retention of Personal Information

AMCH makes it easy for you to keep your Personal Information accurate, complete, and up to date. We will retain your Personal Information for the period necessary to fulfill the purpose outlined in this Privacy Policy unless a longer retention period is required or permitted by law.


11.0 Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete, and up to date by contacting us. For other Personal Information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if AMCH is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion request can be granted by contacting us.


12.0 Children

We do not knowingly collect Personal Information from children under the age of 13. If we learn that we have collected the Personal Information of a child under 13 years old, we will take steps to delete the information as soon as possible.


13.0 Leaving our Website

This Privacy Policy applies only as long as you remain on our Website. Once you leave our Website to visit another website, we have no control over your privacy or security issues even if you reached the other website by clicking on a link within our Website.


14.0 Third-Party Websites and Services

Our Website, products, applications, and services may contain links to third-party websites and services. Our products and services may also use or offer products or services from third parties – for example, a third-party app. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.


15.0 No Medical Services or Advice

Please be aware that no doctor-patient relationship is established between AMCH and you when you use our Website (or under any circumstances whatsoever). Nothing contained, expressed, or implied in our Website is intended as nor shall be construed as medical advice. Please address any questions or inquiries you may have about medical issues, or any matters you feel are sensitive or want to keep confidential, to an appropriate health care professional.


16.0 Communication with our Website

AMCH welcomes your feedback and suggestions about how to improve our products and services and our Website. However, please note that when you submit suggestions, information, material, or other content (collectively, your “Content”) to AMCH, you automatically grant AMCH a royalty-free, perpetual, irrevocable, nonexclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, redistribute, transmit, perform and display your Content (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed for the full term of any rights that may exist in your Content. Moreover, AMCH may use any ideas, concepts, know-how, techniques, and suggestions contained in Your Content for any purpose whatever, including but not limited to, creating and marketing products and/or services using your Content. Please note that AMCH is not responsible, nor shall it be liable for content posted to our Website by visitors or persons other than AMCH employees. Opinions or comments contained in such content [solely] reflect the views of the author and not of AMCH unless AMCH expressly states to the contrary].


17.0 Our Companywide Commitment to Your Privacy

To make sure your Personal Information is secure, we communicate our privacy and security guidelines to AMCH employees and strictly enforce privacy safeguards within the company.


18.0 Privacy Questions

If you have any questions or concerns about this Privacy Policy, please contact us at


19.0 Modifying Our Privacy Policy

AMCH may update this Privacy Policy from time to time. When we change this Privacy Policy in any material way, a notice will be posted on our Website along with the updated Privacy Policy.

AMC Health, 1 World Trade Center, 85th Floor, New York, NY 10007


Last updated: February 2023